At Nutmegshop, we aim to provide a transparent and customer-friendly shopping experience. This policy explains how returns, exchanges, and refunds are handled.
Return Eligibility
We accept returns within 30 days of delivery.
To qualify for a return:
- All original tags and packaging must be intact
- Proof of purchase (order confirmation or receipt) is required
Exchanges
We offer exchanges for:
- Size issues
- Defective or damaged products
If you need an exchange, please contact our support team within the return window.
Return Process
To initiate a return:
- Contact our support team via email with your order details
- Our team will review your request and provide return instructions
- Ship the item back to the provided return address
- Returns may be processed through our logistics partners depending on your location.
To initiate a return, email: support@nutmegshop.com
Refunds
Once your return is received and inspected:
- Refunds are processed within 7 business days
- The refund will be issued to your original payment method
- Processing time may vary depending on your payment provider
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery
- Include photos of the issue for faster resolution
- We will offer a replacement or refund as applicable.
Order Cancellation
Orders can be cancelled within 24 hours of placement. After this period, orders may already be processed and cannot be cancelled.
Contact Us
For any return, refund, or exchange requests, please contact our support team via our Contact Us page or email.
We are here to assist you and ensure a smooth experience.
Customer Support Email: support@nutmegshop.com